Refund policy

Refund & Return Policy

Last updated: May 11, 2026

Welcome to ZYNERA.

At ZYNERA, all products are sourced and fulfilled through third-party suppliers and manufacturers. Because of this business model, we currently do not offer returns, exchanges, or refunds once an order has been placed and processed.

No Return Policy

We do not accept returns for:

- Change of mind
- Incorrect size selection
- Personal preference
- Delayed shipping caused by logistics providers
- Minor differences in color or appearance due to screen settings

No Refund Policy

All sales are final. Refunds will not be issued after an order has been confirmed and processed.

Damaged or Wrong Items

If you receive:

- A damaged item
- A defective product
- An incorrect item

Please contact us within 48 hours of delivery with:

- Your order number
- Clear photos/videos of the issue
- A description of the problem

We will review the issue with the supplier and may provide a replacement if approved.

Order Cancellation

Orders can only be canceled within 12 hours of purchase. After processing begins, cancellation requests cannot be accepted.

Shipping Responsibility

ZYNERA is not responsible for:

- Customs delays
- Courier delays
- Lost packages marked as delivered
- Incorrect shipping addresses entered by customers

Customers are responsible for providing accurate shipping information during checkout.

Contact Us

For any order-related support, please contact us through our official support page or email.