Refund Policy

At ZYNERA, we are committed to delivering quality products and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.

No Refund Policy

All sales are final. We do not offer refunds for products that are delivered correctly and are in good condition.

Once an order has been successfully delivered to the customer as per the order details, and the product is received in proper condition, it will not be eligible for a refund, return, or exchange.

Exceptions

Refunds or replacements will only be considered under the following circumstances:

  • The product received is damaged

  • The product is defective

  • The wrong item was delivered

In such cases, customers must contact us within 48 hours of delivery with clear photo or video proof of the issue.

Important Notes

  • Minor variations in color, design, or appearance due to lighting or screen differences are not considered defects.

  • Orders placed by mistake or due to change of mind will not be eligible for a refund.

  • Customers are responsible for providing accurate shipping details. We are not liable for issues arising from incorrect information.

Contact Us

If you receive a damaged, defective, or incorrect product, please contact our support team within the specified time frame with your order details.

By placing an order with ZYNERA, you agree to this refund policy.